Shopify Support & Maintenance

We've got your back when it comes to keeping your store in tip-top shape! While you focus on the business side of things, we'll handle all the nitty-gritty details. Our Shopify support and maintenance hours are a flexible resource pool that you can use for design, development, digital marketing , and more. The best part? If you don't use them all, they roll over to the next month, so you never miss out on the support you need.

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    Shopify Support & Maintenance
    Why do you need Shopify Support & Maintenance Plan

    While Shopify is renowned for its user-friendly interface, the belief that your store can flourish without a Shopify maintenance plan might be an overly optimistic one.

    The reality is that maintaining a successful online store goes beyond the basics. It involves a continuous process of optimisation, problem-solving, and adaptation. This is where a Shopify support and maintenance plan come into play. It’s not just a safety net; it’s an essential component of your long-term success.

    Shopify professionals possess a wealth of knowledge and experience that can make a significant difference in your store’s performance.


    What Our
    Shopify Support Plan Covers

    Some of the things we do to ensure you can concentrate on running your business while we take care of your store and create any necessary features or functionality.

    • Improved Performance:
      We optimise your store for speed and conversions. This may involve compressing images, cleaning up code, and implementing techniques to reduce loading times, resulting in a faster and more responsive website.
    • Bug Fixes
      Our Shopify experts stay on top of bugs and perform regular checks to fix any issues identified in the review process. If you or a customer come across a bug, we will address it promptly.
    • Data Backup
      Regular backups are crucial. Therefore, we take daily backups of your store to ensure you don’t accidentally lose your data (sometimes, a simple “Delete All” button press can result in unintentional data loss).
    • Theme and Design Updates
      Regular updates on the website are essential to building and maintaining customer trust. We frequently refresh your website with new banners, offers, and more to keep it engaging for your customers.
    • Technical Support
      In the event of issues or questions, our maintenance plan provides access to technical support, reducing downtime and customer frustration.
    • Content Updates:
      Our maintenance service allows you to keep your content, products, and promotions up-to-date, ensuring that your customers always have access to the most current information. Our maintenance plans provide unlimited content updates.
    • Cost-Efficiency
      A maintenance plan can be cost-effective when compared to addressing issues as they arise. It helps prevent major problems that can be more expensive to fix.
    • Competitive Advantage
      Unlike your competitors’ web teams, we function as an in-house team with the goal of enhancing your web design, improving conversion rates, and helping you build a strong brand.

    Frequently Asked Questions

    I know it is difficult to guess. Please send us a list of things you really need help with and we’ll give you an estimate of the number of hours of help you would need each month.

    Send us an email from your email on our file and we’ll cancel your maintenance plan.

    Maintenance plan will be cancelled immediately and we’ll charge on a pro rata basis if we are in the middle of the month.

    Yes, we offer a multi-store maintenance plan and discount depends upon how many stores you are looking for.

    Yes, we have carefully curated maintenance plans for agencies. You will love them.

    We are still working from home so it becomes difficult for us to do the in-person meetings until it is absolutely necessary.  

    We'll always be connected with you and jump on a zoom call whenever needed. We are quite prompt with our replies and jump on anything you throw at us. We just call/email/zoom away.

    Please book online meeting using this link and we'll jump on a call with you
    Regular support and maintenance ensure your store is up-to-date, secure, and performs well. It also helps in resolving issues quickly, enhancing the user experience, and staying competitive. Plus, no need to hunt down designers, developers, or marketers individually - we're here, ready to assist whenever you require our expertise.
    Services often include software updates, security monitoring, bug fixes, site backups, performance optimization, design changes, SEO, paid marketing and technical support
    The need for ongoing support depends on your technical expertise and the complexity of your store. Most Shopify store owners opt for professional support to save time and ensure their store's reliability.
    Yes, we offer customizable plans, allowing you to select services based on your needs and budget.
    Sorry, migration of your store is not a part of the support plan. However we can provide you with a price and timeline for moving your store from another ecommerce cart to Shopify.
    Yes, you can cancel your support and maintenance plan any time and will be charged on a pro-rata basis.
    Basic Support Plan


    • Daily cloud backups
    • Single PPC Campaign Setup and Management
    • Free 2-hours Shopify Design and Development 
    • Shopify app installation and configuration
    • Site speed optimisation
    • Google Analytics Integration
    • Monthly Maintenance Report
    • Email Support

    Unlimited Support Plan


    • Everything from the Basic Plan to Website Management
    • Unlimited graphic design-related tasks
    • Unlimited Web design-related tasks
    • Unlimited PPC campaign setup and management
    • Monthly SEO and PPC Recommendations
    • Email, chat, and phone support
    • Keyword Ranking Report: 100 Keyword Tracking

    Why Choose CgCOLORS for Shopify Maintenance

    • Experts to Take Care of Your Shopify Store Professionally

      Our dedicated team of in-house Shopify experts ensures that your store remains consistently up-to-date. We have a diverse group of Shopify professionals, including web designers, graphic designers, Shopify specialists, and digital marketing experts. They collaborate seamlessly to create an unbeatable team, guaranteeing that your store not only looks fantastic but also includes features like upsell and cross-sell strategies, abandoned cart sequences, engaging social media ads, and much more.

    • Graphic designers can take care of literally anything

      Our graphic designers offer more than just creating cool pictures and banners for your website and social media. We go above and beyond. Our graphic designers can design product labels, retouch product images, create 3D product designs, craft attractive offer banners, and develop captivating ad creatives, among other services.

    • Team to Give Ideas to Improve Website Experience

      We work well with in-house teams and become a part of the clan. We collaborate closely, dedicating time to brainstorming ideas aimed at enhancing the website experience. This can encompass improving conversion rates, providing mobile users with an app-like experience, implementing effective email marketing strategies for customer outreach, and more.


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