CONTACT US

Shopify Support Services

Beyond official Shopify support services, we are here to assist you when you run into situations where you can't find straightforward answers from the Shopify support team, or when they suggest consulting with your developer.

Our Shopify support services include engaging with Shopify support to identify the easiest and most effective solutions to your problems. If they require further research, app installation, bug fixing, or custom coding to implement specific features for your Shopify store, we are capable of handling it

Call Us Now Schedule A Meeting

Need Help with Shopify Support Services

Shopify Support Services

Shopify Support Services
Know More About Shopify Support Services

To be honest, designing a Shopify store and running it successfully is no child’s play. Shopify stores require an expert who can design or enhance the store, understand what resonates with your audience and what doesn’t, possess an eye for essential store features, and have coding experience to install and configure apps as needed.

Unfortunately, Shopify support can assist with some of these aspects and provide guides or blog posts on how to do it yourself. But believe me, for business owners, it can be challenging – I’m not lying when I say it has given us a hard time on occasion.

That’s why we’ve developed Shopify support services to help you elevate your store.

What is Our Shopify Support Plan Include?

  • Research for Apps
  • App Installation and Configuration
  • Writing code to build custom apps
  • Website speed optimization
  • User experience enhancements
  • Mobile optimization
  • Creating a mobile app of your store
  • Product label design
  • Product 3D model design
  • Product picture retouch
  • SEO Audit
  • Help with SEO
  • Paid Campaign Setup (one-time)
  • Emergency Support Whenever You Need It

Why Choose CGCOLORS for Shopify Support

  • Team That Can Start Immediately

    We pride ourselves on not outsourcing Shopify support tasks to freelancers. Instead, we maintain an in-house team ready to kickstart your project without delay. Our formidable talent pool consists of more than 20 Shopify experts, encompassing designers, developers, marketing professionals, and more, ensuring that your needs are met with the highest level of expertise.

  • Full Service eCommerce Agency

    As a full service Shopify agency, we offer a wide range of services to support your e-commerce business. Our offerings include everything from Shopify store setup, theme design, and theme customization to graphic design, product label design, paid media marketing, and copywriting, among other valuable services. We provide nearly everything you need to ensure the success of your Shopify store.

  • Fair Hourly Rate

    We are committed to ensuring fairness and transparency in our pricing structure. To achieve this, we offer a fixed hourly rate to all our customers who prefer not to opt for an unlimited shopify support and maintenance plan. With the flexibility to purchase hours in bulk, you have the freedom to use them whenever you require assistance. This approach empowers you to control your expenses and access our services when it’s most convenient for you.

  • Regular Updates On Tasks

    You’ll be in direct contact with your dedicated account manager, who will ensure that we promptly address your tasks and deliver a clear timeline for each one. Your account manager will keep you updated on the progress of these tasks and serve as your primary point of contact throughout the process.

  • Client Centric Refund Policy

    If you find yourself dissatisfied with our service, we offer a pro-rata refund as a remedy. In certain situations, a full refund may even be considered, should both parties agree that our performance fell short of expectations. Your satisfaction is our priority.

Frequently Asked Questions

Estimating the exact number of hours can be challenging. To provide you with an accurate estimate, please share with us a list of specific tasks you need assistance with, and we’ll help you determine the monthly hours required.
Our team records their screens to make sure that you only pay for the work we truly do in your store.
Yes, we offer customizable plans that allow you to choose services based on your specific needs and budget.
Simply send us an email from your registered email address, and we’ll cancel your maintenance plan.
We wouldn’t recommend cancelling the job, but if you really want to do, we cannot offer the refund as Shopify’s support team must have invested lots of time already and assigned the hours to your task.

Blogs

Read More
21 March, 2026

Shopify Wholesale App vs Custom Wholesale Portal: Which Is Better for Your Business?

Your wholesale channel is growing. Orders are increasing, more retailers want to stock your products, and manual processes are becoming unsustainable. You need technology to manage this growth effectively.Two paths emerge: install a wholesale app from the Shopify App Store or invest in a custom wholesale portal built specifically for … Read More “Shopify Wholesale App vs Custom Wholesale Portal: Which Is Better for Your Business?”

18 March, 2026

Custom Pricing, Tiered Discounts and Volume Pricing Strategies on Shopify

Pricing is the most powerful lever in your wholesale business. The right pricing strategy attracts quality buyers, encourages larger orders, and protects your margins. The wrong approach leaves money on the table or drives away potential accounts.Many Shopify merchants default to simple flat discounts for wholesale customers. While easy to … Read More “Custom Pricing, Tiered Discounts and Volume Pricing Strategies on Shopify”

15 March, 2026

How to Create a B2B/Wholesale Store on Shopify: Complete Guide for SMBs

Selling wholesale opens a powerful growth channel for your business. Instead of acquiring customers one at a time, you land accounts that order repeatedly in larger quantities. One wholesale relationship can equal dozens or hundreds of individual sales.Many SMBs hesitate to pursue B2B because it seems complicated. Different pricing, payment … Read More “How to Create a B2B/Wholesale Store on Shopify: Complete Guide for SMBs”